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Ron Nelson

Positions Held

VP / GM / Multi-Site Director / Site Director / Manager / Supervisor / Trainer / Agent

Senior Executive - Organizational Leadership

Objective

To optimize business operations and maintain organizational effectiveness.

This would include existing organizations, start-ups and acquisitions. 

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Profile

An administrative leader - specializing in Organizational Excellence - design, KPI bench-marking, and performance optimization (single and multi-site locations). Industry experience includes Retail, Telecom and Utility (residential, commercial, collections and network operations) in an on, near or off shore environment. Managerial experience includes VP Customer Experience, Sr Director Multi-Site Customer Service and Network Operations - responsible for multi-million dollar revenue generation, customer experience, employee engagement, public service commission and labor relations oversight.

Personality trait is ENTJ based on Myers Briggs MBTI - Manages by objective, Compassionate yet decisive, Prides self in managing processes and leading people, and Understands the value in TEAM - (Together Everyone Achieves More).

Skill Sets / Core Competencies

• All aspects of Department Level Operations (Customer Service & Network Operations)
  

• Budget Administration (Capital, Operations and/or Margin Maintenance)
  

• Coaching and Development (There is a time to manage and a time to lead)

• ​Data Analytics (Financial System reporting)

• Employee Engagement (Recognition and Succession Planning)
  

• Multi-Site/State Management (On-site, Remote and Hybrid)
  

• Process Improvement / Customer Experience (People, Product and Process)